FAQ
In this day and age wedding websites are a must to make your wedding planning easier and a bit more organised. Your wedding website is an information hub to your guests that helps eliminate all uncertainties and avoids confusion amongst your guests. All your RSVP's, menu selection, song suggestions etc. will be right there in one place and all you'll have to do is send out your wedding website. Now let's design that site!
Yes, once your order is confirmed, we’ll provide you with an online form to submit all your information. This form should be downloaded immediately after purchase, as the download link remains active for only 30 days. The completed form can be submitted at any time to begin the design process.
Please note that all digital designs and files are custom-made to order. Once an order is placed, the design and preparation process begins shortly after to ensure timely delivery.
All digital products & packages sales are final.
We truly appreciate your understanding and support of our creative process.
We’re always happy to assist within your timeframe. Please reach out to us via email at infohoundstudio@gmail.com to inquire about expediting the process.
All of our wedding websites and digital design packages are custom-made to order. Because each project is tailored to your unique specifications, all sales are final once your order has been placed, whether through our online store, WhatsApp, or email.
You may request a cancellation within 24 hours of placing your order, provided that no design work has begun during that time. If any portion of the design process has started, the order is no longer eligible for cancellation or refund.
After 24 hours, all orders are considered confirmed and non-refundable, as work and resources are allocated to ensure timely delivery and quality of service.
We appreciate your understanding and respect for the creative process that goes into each custom design.
For any questions or cancellation requests, please contact us at infohoundstudio@gmail.com.