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Shipping & Returns
Shipping Policy
Each client acknowledge that they have selected the shipping option of their choice. Our products are made by order and therefore subjected to the availability of stock please allow 10 to 20 business days lead time for orders. Standard shipping times vary between 3-7 working days depending on third-party transportation companies and your geographical area. For more information on your parcel please contact us.
Damages
While Hound Design Studio is committed to diligently ensuring the proper packaging of purchased items to prevent damage, we shall not be held liable for any damages or loss incurred during transportation by third-party transport companies and couriers. Images of the packaging and items will be taken before shipping as proof.
Return, Exchange & Refund Policy
Due to the personalized nature of our products, we do not accept returns or give refunds on items. However, we do provide alterations to ensure you are satisfied with your design.
For our handmade sneakers, please note that the size guide provided is for reference only. As each pair is handcrafted, sizing may vary slightly from the guide and may not correspond exactly to the "originals" in-store sizing.
We do not offer refunds or exchanges on sneakers, as they are customised with prints and can therefore not be reused. If you are unsure about your size or have any questions before ordering, please contact us, we’ll do our best to provide guidance and assistance where possible.
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