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Terms & Conditions

Customer Care

We are here to serve & provide you with high quality designs & products. Should you have any inquiries please contact us or view our FAQ

Shipping and Damages

While Hound Design Studio is committed to diligently ensuring the proper packaging of purchased items to prevent damage, we shall not be held liable for any damages or loss incurred during transportation by third-party transport companies and couriers. Images of the packaging and items will be taken before shipping as proof.

Digital Products and Orders

Payment of the digital product price will entitle You to a royalty free, non-exclusive, non-transferable, non-sublicensable licence to use, download and store the Product(s). In respect of any element of the Product that comprises a template, you may for Your own internal purposes only make derivative works using the Product. You acknowledge that the purchase of this licence does not constitute a transfer of ownership. You may not, unless otherwise expressly permitted:

- sell, sub-licence, distribute, display, copy, disassemble, decompile, reverse engineer, transfer, or otherwise make available any Product and/or its content to any other person;

- use any Product or its content to create any derivative works or products that could be considered competitive products

No refunds or exchanges are allowed on any digital items/products purchased.

Privacy & Safety

We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time you shop with us, and to do this, we need to use some of your Personal Information. This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you. By using our Platforms, you agree to the processing of your Personal Information as set out in this Privacy Policy.

When you register to use our Platform, we may collect the following Personal Information:

  • Name and surname;

  • Email address;

  • Physical address;

  • Billing address;

  • Gender;

  • Wedding Information & details;

  • Mobile phone number;

  • Online identifiers;

  • Date of birth; and/or

  • Identification number.

We process the Personal Information we collect and receive to:

  • identify you;

  • verify your identity;

  • to provide our personalized services for you;

  • create a user account for you; and/or

  • enter into a contract with you.

  • fulfill our contractual obligations to you when you have ordered goods in order for us to deliver those goods;

  • provide you with information, products or services you request from us.

  • communicate with you regarding our Platforms and provide you with information, products or services, including billing, customer support, resolving complaints and quality control.

  • notify you about changes to our Platforms, services and products, terms and conditions, privacy policy or notices, and any other changes that impact our Platforms, services and products.

  • send you information about competitions, products or services that may interest you (unless you have opted out of receiving such information).

  • get feedback from you which we need to develop our products and services and grow our business.

  • undertake research and statistical purposes. The research and statistics we get from this process do not include your Personal Information and cannot be linked to you, nor can you be identified from these statistics.

We keep your Personal Information for as long as:

  • we need it to provide our products or services to you.

  • it is required or allowed by law and is in line with our internal retention policies.

  • it is necessary to uphold the contract between you and us.

  • you have agreed to us keeping your Personal Information subject to your request for us to stop processing your Personal Information.

  • you agree that we may display your designs as a creative example to potential clients on our platforms.

We may provide or make your Personal Information available to:

  • our employees, the staff of the third party service providers in order to enable them to assist us to interact with you via our Platforms for the ordering of goods or when delivering goods to you;

  • law enforcement, government officials, fraud detection agencies or other third parties when the disclosure of Personal Information is necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability or financial loss, to report or support the investigation into suspected illegal activity;

  • third parties (such as a potential purchaser and its professional advisors) in the event of any reorganisation, merger, consolation, sale, joint venture, or other disposition of any or all of our assets;

  • our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, public relations, technology services etc). However, our contracts dictate that these service providers may only use your Personal Information in connection with the services they perform for us and not for their own benefit or any other purpose, and must treat such information as confidential information;

  • our suppliers in order for them to liaise directly with you regarding any goods you have purchased or for any other purpose which may require their involvement.


Wholesale Inquiries

Should you wish to order in bulk or resell our products & services please feel free to contact us for such an arrangement (Use wholesale as your email subject).

Payment Methods

Payment Methods

- Credit / Debit Cards

Clients agree to the terms of third-party payment facilitators and therefore waivers HDS against any loss of any kind.

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